For Release: Immediate  Date: November 26, 2003

Contact: Patty McQuillan Phone: (919) 733-5027 (ext.232)

RALEIGH - Crime Control and Public Safety Secretary Bryan E. Beatty will award a meritorious service award Nov. 26 to employee John Taylor, a senior programmer analyst in the Information Systems section.

Taylor developed an automated complaint tracking system for Alcohol Law Enforcement that receives, assigns, reviews and tracks complaints of alcohol violations that ALE receives from the public. The system also tracks investigations, requests for assistance and use-of-force and assault reports.

“This automated system that John designed is an invaluable resource in providing ALE with statistical data when the information is needed internally or requested by citizens, legislators or news reporters.” Secretary Beatty said. “John’s professionalism and untiring personal commitment to the development of this tracking system go way beyond the normal call of duty.”

The project began in 1999 while working on a system to allow continuous tracking and updating of cases handled by ALE’s Nuisance Abatement Team. ALE soon decided to create a complaint tracking system for the entire division.

ALE Director Michael Robertson said the automated system is a major step forward for the division.

“ALE had no automation and relied completely on paper forms,” said Robertson. “The CTS system standardizes that reporting while eliminates redundancy, and it gives ALE’s command staff real-time oversight of the agents in the field.”

Robertson said that during the past three years, Taylor has had numerous meetings about the system, answered thousands of phone calls and e-mails from members of the CTS tracking team, and implemented hundreds of requested design changes.

“John Taylor has always demonstrated a positive, can-do attitude and a sincere desire to help,” Robertson said. “He consistently responded to requests in a timely, cordial manner and always found a way to address whatever problem or issue that came along.”

Taylor has been working for CCPS for nearly five years. He has a BA and an MA degree from the University of Arizona, and an MA and a Ph.D. from Indiana University. He has been working in data processing since 1977.

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